What is LeSalon?

LeSalon is a free app that allows you to book beauty services anytime and anywhere. LeSalon professionals come to you at home, in the office, or in your hotel room. You choose.

Where & when can I request a service?

LeSalon services are available from 7:00am and our last appointment time is 10:00pm.

We currently cover Central London in zones 1 and 5. We are looking to rapidly extend our geographical range so if you would like us to launch in your area, please let us know at hello@lesalon.com.

Who are LeSalon professionals?

Our professionals are carefully selected and professionally trained before joining LeSalon. We only employ the most experienced professionals who have worked at top salons or within the creative sector (e.g magazines shoots, movie make-up artists, fashion show stylists).

They are all incredibly talented and passionate about what they do.

Is LeSalon safe?

Yes! LeSalon only allows professionally insured professionals, therapists and beauticians on the platform. In addition, each service professional is screened following a strict 5-step process:

LeSalon Review

We personally meet, interview and test each service professional. We thereby ensure that each of them performs and behaves according to our community’s high standard.

Identity verification

LeSalon verifies the following identity details: ID card/passport, email address, phone number and social media output.

Certification check

Each LeSalon professional has to provide a copy of their industry certificate(s). Our minimum requirement is an NVQ level 2 certificate.

DBS check

All our service professionals are required to request a DBS check from Disclosure Scotland.

Insurance check

LeSalon ensures that each service professional is insured for professional liability.

How do I get ready for my appointment?

Choose a place where you and our professional can sit comfortably with access to running water. For manicures, sitting at a table is more comfortable and convenient. For Shellac treatments, you’ll need to sit somewhere near to an electrical socket to plug in our LED lamp.

For waxing, lying on a bed or couch is most ideal. Your professional will need a nearby electrical socket to warm the wax.

For lashes, a comfortable place to sit or lay down works best.

Our professionals will have all necessary products and tools with them, but please let them know if you have products that you would prefer they use, or if you have any allergies or special concerns.

What is LeSalon’s cancellation policy?

We know things can change, so we make it easy for you to cancel your appointments. We do ask that you give us at least 24 hours notice before you cancel your appointment or the full-service fee will be charged.

LeSalon professionals may have arranged their schedule to be there for you. We are sure you understand our respect for their time and commitment to you and LeSalon.

Can I select my LeSalon professional?

Yes you can! You can choose your LeSalon professional after selecting your treatment on the app or desktop. If you are booking LeSalon for the first time, don’t worry, just go for the professional whose availability works best for you.

LeSalon professionals are all carefully selected. We only work with the most talented people.

What service can I request on LeSalon?

We currently provide manicures and pedicures with classic and shellac nail polishes, waxing and eyelash extensions.

We will soon be extending our beauty portfolio to blow-drys, updos, makeup and much more. If there is a particular service you would like us to add, please let us know at hello@lesalon.com.

How much should I tip my LeSalon professional?

Tips are entirely discretionary, there is no obligation but of course, if you would like to express your appreciation of the service, please feel free to do so.

How do I contact LeSalon?

You can contact our customer service by phone or email:
Phone: 020 8050 1354
Email: hello@lesalon.com